Policy & FAQs

Booking Policy

A $50.00 Online Booking Fee is required for Complimentary Consultation and 2hr Treatment Slot. The online booking fee is non-refundable for last minute cancellations (need 24hr advanced notice) and no-shows. The booking fee can be redeemed towards your treatment or retail products. Only the booking fee for Complimentary Consultation is refundable after your appointment.

Cancellation Policy

24hr advance notice for cancellation is kindly asked of clients to avoid a $50.00 cancellation fee. To cancel your appointment, you can log into your client portal OR email info.brightersmile@gmail.com

Overdue Maintenance Policy

After your initial treatment, a 4 - 6 month maintenance is recommended. If your maintenance appointment is past 6 months (counting from your last visit) then a reassessment for a full treatment is required. This appointment is no longer a "maintenance appointment", therefore full treatment prices will be applied.

Referral Program Policy

Refer 3 of your friends and you will receive the next touch-up on us! The policy is only valid if the client mentions your name under referral in their intake form or at the time of their appointment. This referral program does not apply to Group Wedding Packages.

Sensitivity Policy

The rate of tooth sensitivity a Brighter Smile during treatment is minimal to none. In a rare case, if you experience tooth sensitivity that is intolerable the first 30 minutes into your treatment, a 20% discount will be applied. If you experience sensitivity past 30 minutes of your treatment full price will be applied.

Does the treatment cause sensitivity?

Every client’s experience is different. It is possible you may feel slight sensitivity during and/or after treatment. However, it is important to understand that tooth sensitivity is only temporary and should last no longer than 1 - 2 days. Detailed instructions to help minimize and manage sensitivity (if any) will be thoroughly explained by your technician, as well a post-care kit will be provided.

How do I know which treatment is most suitable for me?

Every client will vary. Determining which treatment you will need is usually measured based on what your initial shade is, if you are a frequent coffee drinker or smoker, or based on the dental history you have provided, etc. At Brighter Smile, a thorough assessment is always performed before starting any treatment. From there, your technician will recommend the best treatment for you. If you are a new client booking online, you can select any treatment of your choice and when you come in for your appointment your technician will approve if that treatment is most suitable for you.

Is there anyone the treatment is not suitable for?

Unfortunately, teeth whitening is not suitable for pregnant or nursing mothers, teens under 18 years of age, and individuals who suffer from epilepsy. If you have any other medical conditions that were not listed and still desire teeth whitening, please speak with your doctor and prepare a doctor's note for your appointment.

How long will my results last?

After your treatment, a continuous 4 - 6 month maintenance is recommended to keep your Brighter Smile looking the best.

Is the treatment effective on smoking stains?

Yes! Brighter Smile treatments are effective on most stains caused by smoking. Check out our Instagram page for B&A photos on smoking stains. Come in for a consultation so I can better assist you with the best way to treat your smoking stains.

Is the treatment effective on tetracycline stains?

Brighter Smile treatments can be effective on stains caused by tetracycline antibiotics. Your results will look brighter, however, your teeth will still have a grey hue to them. Come in for a consultation so I can better assist you with the best way to treat your tetracycline stains.

Do you accept insurance?

Unfortunately, I do not accept insurance.

What if I am feeling ill?

If you are feeling ill, I hope you will feel better soon! Please email info.brightersmile@gmail.com to reschedule your appointment. If you have been diagnosed or have been in contact with someone who has been diagnosed with Covid-19 please contact me to reschedule your appointment.

What if I purchased the Brightest White Treatment and need to cancel my second appointment?

To achieve the promised result from the Brightest White Treatment, there is a strict policy of performing the second treatment 3- 5 days after your initial appointment. For any reason, if you need to cancel, I completely understand, however, Brighter Smile is not responsible for the end result because the longer you wait for your second session the more stains will accumulate on your teeth, making it harder to get to your desired shade.